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Blog

Two separate and largely unrelated incidents occurred on July 20-21 and August 8-9, 2019. A limited but significant number of applicants were unable to complete credit or debit card transactions via TouchNet in order to pay fees required to submit the application for admission in Recruit.

Read more about what was done to review the incidents and steps taken to resolve the causes.



Joining the CRM Collaboration Space this week are an array of CRM customers and partners across the University.

Executive Stakeholders:

  • President Patti Neuhold-Ravikumar
  • Provost John Barthell
  • Interim Vice President of Student Affairs Drew Duke
  • CIO Sonya Watkins

Leaders from Constituent-Facing Units:

  • Jackson College of Graduate Studies
  • Office of Global Affairs
  • Office of Undergraduate Recruitment and Admissions

Partners in CRM Efforts:

  • Enrollment & Financial Services, Student Records, Bursar's Office
  • Office of Information Technology Infrastructure, Client Engagement, Planning & Engagement, Project Management, and Web Service Teams

Welcome to each of you. And may our collaboration in this space be fruitful, indeed!



As of Tuesday, October 15th, the upgrade to CRM Recruit is complete.

Learn more about what it took to upgrade Recruit to version 5.3 in this week's progress report.

Read more



The much-anticipated upgrade to CRM Recruit version 5.3 is going forward Monday and Tuesday, October 14-15.

There is much more news about upgrades plus demonstration and training sessions in the latest weekly report.

Read more



The latest weekly report of progress on CRM Recruit as of October 4, 2019, is now available!